Everything You Need to Know About Your USGlass Magazine Subscription
Thank you for reading USGlass Magazine. Here are some helpful answers to questions you might have regarding your subscription.
Q. How can I tell when my USGlass subscription is going to expire?
A. When your subscription is nearing expiration, you will receive notices from us in a variety of forms, including cover wraps around the issue, e-mail notices, faxes and telephone renewal opportunities.
Q. One of my USGlass issues was never delivered. What should I do?
A. The first issue of your subscription is mailed to you within eight to ten weeks of order receipt. Thereafter, you should receive each issue every two months, prior to end of the month noted in the cover date (for example, your June issue will arrive before or in the last week in June).
If an issue is missing or more than two weeks late – due to error or postal delivery problems – write us and we’ll extend your subscription for an extra issue. Or, if you prefer, we will try to replace the missing issue, supplies permitting. We regret that we can only honor requests for missed subscriptions older than three months from the issue date.
Q. Someone in our office is no longer with us. Can I have their USGlass subscription transfered to someone else?
A. Unfortunately subscriptions cannot be transfered from one person to another. Anyone wishing to receive USGlass magazine must submit a completed free subscription form either online or via mail-in form. You may also wish to cancel the previous subscribers subscription or simply not renew it after it expires.
Q. What do I do if I have a problem with my subscription?
A. If there is ever a problem with your USGlass subscription, please inform us in writing immediately or call 540/720-5584 ext. 0. Remember to enclose your mailing label (or print your name and address exactly as they appear on the label). To ensure prompt delivery, include your apartment number. Correction procedures will begin immediately, although some problems may take longer to resolve than others. You can expect a reply from subscriber services within four to five weeks.